1.Our privacy policy

1.WHO WE ARE?

We are Annopei. A company dedicated, since 2005, to the Production, Trade and Application of Natural Stone articles for Construction and Decoration.

2.WHAT DO WE USE YOUR DATA FOR?

We use your data, collected online or in person, among other purposes, to manage your registration as a user, manage the purchase of products, respond to your questions, and, if you wish, to send you our personalized communications.

3.WHY DO WE USE YOUR DATA?

We are certified to process your data for different reasons, the main one being to perform the contract you agree to enter into with us when registering and making a purchase of our products or services. Other important reasons are the need to respond to your questions or the consent you allow us to send you our newsletters and other information.

4.WHO DO WE SHARE YOUR DATA WITH?

We will share your data with service providers that provide assistance or support to Annopei, with whom we have entered into an agreement, whether located inside or outside the European Union, namely, for carrying out transport or delivery of orders made.

5.WHAT ARE YOUR RIGHTS?

You have the right to access, rectify or delete your personal data. You also have the right, in certain cases, to object to us using or porting your data, as we will explain in more detail below. View more

We invite you to read our complete Privacy Policy below to properly understand how we will use your personal data as well as your rights.

BEFORE WE PROCEED, IT IS IMPORTANT THAT YOU KNOW THAT…

- In this Privacy Policy you will find all the relevant information applicable to the use we make of the personal data of our customers and users, regardless of the channel or medium (online or in person) Annopei uses to interact with us.
- We are transparent about what we do with your personal data, so that you understand the implications of the uses we make or the rights you have in relation to your data.
- We permanently make available to you all the information included in this Privacy Policy that you can consult whenever you want.
- When we use the designation of Platform, we generally refer to any of the channels or means, digital or in person, that you used to interact with us. The main one is our website (www.annopei.com).

1. WHO WE ARE

The entity responsible for the processing of your personal data is ANNOPEI 2 LDA., a company that provides production, trade and application of articles in Natural Stones for Construction and Decoration.

Annopei is located on Avenida Dr. Assunção Vasconcelos Chaves, 322, Dume.
Braga – Portugal

The e-mail address of the Data Protection Officer is: geral@annopei.com

2.WHAT WE USE YOUR PERSONAL DATA FOR

Depending on the purposes for which we process your data at any given time, as explained above, we need to access the following data:

your identifying data (for example, your name, surname, address, contact details, among others);
economic and transactional information (for example, your payment or card details, information about your purchases, orders, returns, among others);
connection, geolocation and/or navigation data (in case you interact with us via mobile phone, for example);
commercial information (for example, if you have subscribed to our newsletter),
data about your tastes and preferences. Remember that, when we ask you to fill in your personal data to give you access to some functionality or service on the Platform, we will mark some fields as mandatory, as they are data that we need to be able to provide you with the service or give you access to the functionality in question. You should take into account that, if you decide not to provide us with this data, you may not complete your registration or not enjoy the full range of services or features. The processing of your personal data will be carried out in accordance with the following purposes:

 Goal Description
To manage your registration as a user of the Platform If you decide to register as a user on our Platform, we need to process your data to identify you as a user of the Platform and give you access to its various features, products and services that are at your disposal. available as a registered user. You can cancel your registered user account by contacting us through any of our contacts.
For the development, fulfillment and execution of the purchase and sale or service contract that you have entered into with us on the Platform

This purpose includes the processing of your personal data to:

Contact you regarding updates or informational communications related to the features, products or services contracted, including quality surveys and to allow establishing the degree of customer satisfaction with the service provided.

Manage payment for products you buy, regardless of the payment procedure used.

Activate the necessary mechanisms in order to prevent potential fraud against you and us during the purchase process. If we consider that the transaction may be fraudulent, this treatment may result in the transaction being blocked.

Manage possible returns after having made a purchase and manage requests for information about the availability of articles, product reservations through the Platform.

Carry out invoicing and to provide you with receipts and invoices for purchases made through the Platform.


Marketing

If you subscribe to our newsletter, we will process your personal data to manage your subscription, including sending personalized information about our products or services through various means (such as email or SMS). You can unsubscribe from the Newsletter at any time and at no cost through the indications we provide you in each communication.

Data processing presupposes the analysis of your user or customer profile to determine what your preferences are and, therefore, which products and services are most suitable for you when we send you information.

Carry out promotional actions (for example, for the organization of contests or for sending your list of saved articles to the email address you indicate). By participating in any promotional action, you authorize us to process the data you have made available to us according to each promotional action and to communicate it through various means such as social networks or on the Platform itself. In each promotional action in which you participate, you will have available the terms and conditions where we will give you more detailed information about the processing of your personal data.

Disseminate on the Platform or through our channels on social networks photographs or images that you have shared publicly, whenever you give us your express consent to do so.


Functionality and quality analysis to improve our services



If you access our Platform, we inform you that we will process your browsing data for analytical and statistical purposes, that is, to understand how users interact, always seeking to improve their experience.

In addition, on certain occasions we carry out quality actions and surveys aimed at finding out the degree of satisfaction of our customers and users and detecting areas in which we can improve.



WHY WE USE YOUR DATA

The legal basis that allows us to process your personal data also depends on the purpose for which they are intended, as explained in the following table:

Purpose Legitimacy
Manage your registration as a user of the Platform


The processing of your data is necessary in accordance with the terms that regulate the use of the Platform. That is, in order to register as a user on the Platform, we need to process your personal data, otherwise we would not be able to manage your registration.
Development, fulfillment and execution of the purchase and sale or service contract

The processing of your data is necessary for the conclusion of the purchase and sale contract or the provision of services with you.

Some data processing related to the purchase process will only be activated when you request or authorize it. In these cases, the basis for us to process your data is your own consent.

We consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud when making a purchase. We understand that the processing of this data is positive for both parties involved when paying for a purchase and, in particular, for you, as it allows us to take measures to protect you against fraud attempts carried out by third parties.


Client support


the existing ones. We understand that the processing of this data is also beneficial for you, as it allows us to assist you properly and respond to your requests.

When you contact us, in particular, for the management of incidents related to your order or the product/service purchased through the Platform, the processing of your data is necessary for the conclusion of the purchase and sale contract.

When your request is related to the exercise of the rights that we inform you about below, or to complaints related to our products or services, what legitimizes us to process your data is the fulfillment of our legal obligations.


Marketing


The basis of legitimacy to process your data for marketing purposes is the consent you give us, for example, when you accept to receive personalized information through different means or when you accept the terms and conditions to participate in a promotional action or to publish your photographs. on the Platform or on our social media channels.
Functionality and quality analysis


We consider that we have a legitimate interest in analyzing the functionality of the Platform and the degree of user satisfaction, and the processing of this data is beneficial to you, in the sense that it allows you to improve the user experience and offer a higher quality service.


HOW LONG DO WE KEEP YOUR DATA

The period of storage of your data depends on the purpose for which we process them, as explained below:

Purpose Shelf life
Manage your registration as a user of the Platform We will process your data for as long as you remain a registered user, that is, until you decide to cancel your registration).
Development, fulfillment and execution of the contract of purchase and sale or services


We will process your data for the time necessary to manage the purchase of the products or services you have purchased, including possible returns, complaints or claims associated with the purchase of the particular product or service.
Client support


We will process your data for as long as necessary to fulfill your request or request.

Marketing


We will process your data until you unsubscribe from the newsletter.

If you participate in promotional actions, we will keep your data for a period of 6 months from the end of the action.


Functionality and quality analysis

We will process your data from time to time during the time we carry out a specific action or quality survey.


Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep them properly stored and protected for as long as responsibilities arising from the treatment may arise, complying with the legislation in force at any time.